Frequently Asked Questions
We know it can feel slightly daunting when looking for a Babysitter, so we are here to settle those nerves and answer any questions you have.
How is Devon Babysitting different to other childcare sites?
Our ethos is to provide the communities of Devon access to quality, reliable & affordable sitters easily and free!
Unlike some childcare sites, here we have no registration fees.
Do the sitters have the correct qualifications?
All our sitters have experience of caring for children. Some have worked in the childcare industry & others are parents or grandparents themselves. Some have spent their summer holidays working in children’s holiday clubs & others have been au pairs, childminders, nannies & teachers.
Sitters
Our sitters are required to provide copies of their DBS, certification, and references before we make their profile live on our site. Our sitters are aware that parents can ask to see these before caring for your children.
Who can see my profile?
Customers - Apart from the admin team. No one.
Sitters – Our customers will see the information you have provided.
How is my information used?
Your information is protected by the UK Data Protection Act 1998, we will not share your information with any third parties.
What information do I need to provide my sitter with before they arrive?
Please let your sitter know, how many children they will be caring for, their ages, if you have any pets. Your location, how to get there if difficult to find.
How will I identify my sitter when they arrive?
We encourage that before the sit you will have a telephone conversation with your sitter and that they will send you a picture of themselves. Some sitters will also agree to a quick meet before the sit, to help you and your children feel more comfortable. Our sitters all have a business card on their person which they are required to show you when you first meet.
How do I pay my sitter?
Our sitters will accept payments via cash, PayPal, or Bank Transfer, please check with your sitter beforehand on their preference and if necessary, their details. Please ensure that you pay your sitter before they leave your home after the sit.
How much do I pay my sitter?
Each sitter will provide their own rates, but the average is £15 per hour, extra for Bank Holidays, Christmas Eve & New Year’s Eve. Some sitters who drive, may also request a fee towards their travel.
What do I need to provide my sitter?
Please click here for a handy info sheet that can be put on your fridge. This includes details about your children’s health, allergies, likes/dislikes, routine, rules and emergency contact details. We expect your home to have working smoke alarms, hand soap, towels and essentials for your child including nappies and wet wipes. Please also provide your sitter with the Wi-Fi information, especially if your house does not have great mobile phone signal.
What happens if my sitter cancels?
If your sitter has not provided a contact for another sitter, we advise that you use our site to find another sitter close by, if you cannot find anyone within the immediate area, please expand your search a little further, someone who drives may be available to help. If your sitter cancels within 24 hours of your requirements, please contact us via our Facebook page.
What happens if I need to cancel?
As childcare providers we understand that family life changes, so please do not worry, just let your sitter know as soon as possible and rearrange for another time that suits you.
How do I make a complaint?
It is hoped that any concerns families may have can be dealt with promptly by the sitters directly. However, should you need to escalate the matter please contact us via info.devonbabysitters@gmail.com
My question has not been answered.
Please contact us via info.devonbabysitters@gmail.com and we shall get back to you within 24 hours.
Data Protection and GDPR.
We follow the latest government guidance, found here. All data provided by Babysitters and Clients will not be sold to a third party. Babysitters agree to their contact details being accessible via our website on submission of their application.
Zero Tolerance
We are committed to ensuring the safety of our sitters and for them to work in an environment free from the threat of violence, abuse and harassment.
Any parent who displays any form of the above abuse will have their profile terminated immediately without notice.
